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Our Services

Mark, a recognized professional in service industries like hospitality, travel, and health care, was inducted into the HFTP® International Hospitality Technology Hall of Fame for his innovative solutions, one of only 50 over the last quarter century. Mark's expertise can help reshape your business by:

  • Unlocking transformative growth through insights and inspiration

  • Unleashing the power of people, businesses, and brands

  • Turbocharging labor productivity, employee engagement, and customer experience

  • Gaining significant improvements in profitability and performance


Mark continuously focuses on adding value to operations for staff, customers, and stakeholders. Contact Mark for Advisory or Director-level Voice positions.

Advisory Services
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Advisory services

Mark is a trusted adviser to various businesses, brands, technology vendors, and tech start-ups.   


He is laser-focused on providing foundational as well as bold and creative solutions to your biggest strategic issues.


Mark's expertise in optimizing organizational performance will lead to exceptional outcomes in the short, medium, and long term.

Non-Executve Director


Mark brings a strong voice and offers fresh insights while working collaboratively with others to find solid progressive solutions to any business challenge. With over four decades of experience, Mark asks the tough proactive questions that every board member should be asking. He is committed to uncovering and realizing transformative opportunities.

Public Speaking


Mark always delivers a masterclass in labor productivity. He is an extremely thought-provoking, captivating, and humorous speaker who inspires without fail. He always gives his audience incredible value in terms of meaningful stories and actionable takeaways that they can act upon to grow professionally and personally. 


Mark is well-versed in speaking to businesses as well as academic institutions.

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